Frequently asked questions
Your questions, answered.
Information to book, prepare your visit and complete payment.How do I book accommodation?
Check dates and conditions under Bookings > Accommodation. Your booking message contains the confirmation and details of your stay.
Can I book both houses together?
Yes. Select Entire Estate to book La Villa and the Guest House together, within the capacity of each house.
How do I arrange a professional stay?
Fill in the Work & Retreats request and send the prepared email. We will reply with availability and a proposal. The meeting room is included in workdays and professional stays booked through this service.
Does the form confirm my experience?
No. The form prepares a request that you must send by email. The experience is confirmed after availability, participants and conditions have been agreed.
What if my email application does not open?
Return to the form and check your details. You can contact info@elbosquedehenares.com to send your request. No message has been sent automatically.
How do I pay by bank transfer?
Follow your booking or proposal instructions: beneficiary, IBAN, amount, reference and deadline. If you have not received them, contact us before paying.
Does this page confirm that I have paid?
No. The receipt and payment confirmation are separate from this page. Contact us if you need to check that a bank transfer has been received.
Where can I find the cancellation conditions?
Review the conditions communicated for your booking or proposal and our Booking Conditions page. An enquiry does not create a booking by itself.
Can I bring assistance staff?
Yes. When booking the Entire Estate, your staff can stay in the Guest House with a bedroom, living space and kitchen. You are responsible for arranging and paying for your staff, and both houses remain independent.
What housekeeping is provided for longer stays?
For stays longer than one week, our housekeeping service provides a complete change of bed linen and towels throughout La Villa.
Where can I find privacy information?
Information about how your data is used is available in the Privacy Policy linked in the footer.
Can I pay by card?
We are preparing card payments. For now, follow the bank transfer instructions for your booking or proposal.